[Budget Airline Wiki] Vanilla Air Baggage Fare Seat Terminal Customer Service

VanillaAir Taiwan
This article introduces Vanilla Air's Baggage, Fare Rules, Seats, Terminals, Customer Service and other informations.
Last Updated:201609

Vanilla Air

Vanilla Air is a Japanese Low Cost Carrier, wholly owned by All Nippon Airways(ANA).

  • IATA: JW
  • First Launched: 2013/12
  • Main Hub: NRT


Jump to
Ticket PricesCarry-on BaggageChecked BaggageSeat OptionsFAQInsider's Tip


Vanilla Route Map

Route Map
More Vanilla route information
More Vanilla flight schedules

Fare Types

Fare Types

  • Campaign (limited tickets on sale)
    • Includes 10KG of carry-on baggage, seat selection and checked baggage available with additional fees, flight/date change and refund not allowed.
  • Simple
    • Includes 10KG of carry-on baggage, seat selection/checked baggage/flight and date change with additional fees, refund allowed.
  • Inclusive
    • Includes 10KG of carry-on baggage, 20KG of checked baggage, date/flight change, Relax seat selection, and refund with additional fees.

Ticket Prices

  • Displaying: Ticket prices only, not including service fees and taxes.
  • Taxes: Varied for different government and airport.
  • Service Fees: Processing fee is JPY 600 per segment.

Carry-on Baggage Rules

Baggage

  • Pieces: 1 carry-on + 1 personal item
  • Dimensions: 56 x 36 x 23 cm, the total must not exceed 115 cm
  • Weight: 10KG

Checked Baggage Rules

  • Pricing Scale: Charged by weight, fees vary between routes, excess baggage are charge by KG.
  • Purchase Timing: During Booking Process > Manage Booking > Airport Counters.
    Processing Fees for adding baggage JPY 2000
  • Pieces: Unlimited
  • Dimensions: The total of L x W x H must not exceed 203cm, single side may not exceed 120cm.
  • Weight: Fees vary for different routes, each piece must not exceed 32KG, purchase options ranges from 20KG to 100KG.

More Vanilla checked baggage rules.

Seat Options 3-3

Seat Map

  • Pitch: 74.93 cm
  • Width: 43.94 cm
  • Row 11,12, last row seat can't recline.
    Seat selection fees vary between different routes, however it's always the cheapest to select the seat during booking process, afterwards a processing fee will be added, JPY 2000 for airport counters and JPY 1000 for contact center.

Add Ons

  • In-Flight Meals
  • NRT to Tokyo Skyliner shuttle service

Information Needed for Booking

  • Passport Information
  • Contact address, phone, and email
  • Credit card information

Online Services

  • Oversize Baggage may be purchased during the initial booking process.

Online Check-in

  • Only Japanese domestic flights may check in 48 to 2 hours before the departure time, and bring boarding pass at home.

Airport Check-in

  • Only Japanese domestic flights may check in at the kiosk 50 minutes before the departure time.
  • International passengers need to check in at the counter 50 minutes before the departure time.
  • Please be at the boarding 20 minutes before the departure time.
  • More Airport counter & How to get there

FAQ

  • FAQ
  • Outside food and drinks not allowed on the plane.

Customer Services

Phone: +886-070-1010-3857
Hours: Mon.-Fri. 10:00-19:00 (GMT+9)
Contact Us

Useful Links

Insider's Tip

Purchasing the Skyliner ticket on board would be cheaper than buying them at the station.

A Simple Click,
365-Prices Revealed on One Chart.

hellowings

WingShark

Chief Mascot at Outland Inc
Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences.
Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。

Author: WingShark

Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences. Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。