[Budget Airline Wiki] NokScoot Baggage Fare Seat Terminal Customer Service

酷鳥行李 nokscoot
This article introduces NokScoot's Baggage, Fare Rules, Seats, Terminals, Customer Service and other informations.
Update Time: 201609

NokScoot

NokScoot, a Thai Low Cost Carrier, is a joint venture of Thailand's Nok Air and Singapore based Scoot. Mainly operated mid to long-haul routes.

  • IATA: XW
  • Main Hub: DMK


Jump to:
Ticket PricesCarry-on BaggageChecked BaggageSeatsFAQInsider's Tip


NokScoot Route Map

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More Route Maps

Fare Types

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  • Fly
    • Includes 10KG carry-on baggage, route/date/time/name change available up to 24 hours before departure with penalty fees, no refund available.
  • FlyBag
    • Includes 10KG carry-on baggage and 20KG of checked baggage, route/date/time/name change available up to 24 hours before departure with penalty fees, no refund available.
  • FlyBagEat
    • Includes 10KG carry-on baggage and 20KG of checked baggage, In-flight meals, route/date/time/name change available up to 24 hours before departure with penalty fees, no refund available.
  • ScootBiz
    • Includes 15KG of carry-on baggage(2 pieces), 30KG of checked baggage, In-Flight meals, In-Flight entertainment, In-Seat power, route/date/time/name change available up to 24 hours before departure with penalty fees, no refund available.
      Fare Rules
  • Ticket Prices

    • Displaying: Prices include taxes and handling fees, not credit card service fees.
    • Taxes: Taxes: Varied for different government and airport
    • Service Feed: Credit Card service fees: THB 180
    • Other Fees: Name Change Fee(online) THB1800, Date/Time Change(online) is THB1800
      Fee Chart and Rules

    Carry-On Baggage Rules

    • Pieces: 1 small personal item + 1 carry-on bag
    • Dimensions: 54 x 38 x 23 cm(Total must not exceed 115cm)
    • Weight: 10 KG

    Checked Baggage Rules

    • Pricing: By Weight
    • Purchase Timing: During booking process > Manage booking online/other channels > Airport counter
      Checked Baggage at airport 20 KG THB 1,500, Excess Baggage THB600 per KG

    • Pieces: No Restrictions
    • Dimensions: No Restrictions
    • Weight:
      • Example:
        15 KG: -
        20 KG: THB 750
        25 KG: THB 900
        30 KG: THB 1,100
        35 KG: THB 1,300
        40 KG: THB 1,500

    Seat Options 3-4-3

    seat options

    • Standard 78.7 cm
    • Super 88.9 cm
    • Stretch 88.9 cm
    • ScootBiz 96.6 cm In-Seat Power

    Add Ons

    Information Needed for Booking

    • Contact address, phone, and email
    • Credit card

    Online Services

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  • Airport Check-In

    • Counter opens 3 hours and closes 1 hour before departure time
    • Airport Counters
      Thailand: Donmueang International Airport, Terminal 1, Counter 6&7
      Singapore: Singapore Changi Airport, Terminal 2, Counter 7
      Japan: Kansai International Airport, Terminal 1, Counter H
      Taiwan: Taoyuan International Airport, Terminal 1, Counter 11-16
      China: Nanjing Lukou International Airport, Terminal 2, Counter A1-6
      China: Qingdao Liuting International Airport, Terminal 2, Counter E20-25
      China: Tianjin Binhai International Airport, Terminal 1, Counter A7-11

    FAQ

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  • FAQ
  • Customer Services

    • 線上申訴表單
    • Singapore
      Telephone Number: +65 3158 3388
      Note: Please do NOT dial '6' in front of the number above - it does indeed start with a '3', so don't worry!
      Available times: English support opens 24 hours, Monday to Sunday.
      Mandarin support opens 6am to 12am (Singapore time), Monday to Sunday.

    • Taiwan
      Telephone Number: +886 9 7348 2980
      Available times: Mandarin support opens 6am to 12am (Taipei time), Monday to Sunday.
      English support opens 24 hours, Monday to Sunday.
    • Thailand
      Telephone Number: +66 2 021 0000
      Available times: English support opens 24 hours, Monday to Sunday.
      Mandarin support opens 5am to 11pm (Bangkok time), Monday to Sunday.
      Thai support opens 6am to 12am (Bangkok time), Monday to Sunday.
    • Japan
      Telephone Number: +81 3 4579 5788
      Available times: Japanese support opens 7am to 9pm (Tokyo time), Monday to Sunday.
      English support opens 24 hours, Monday to Sunday.
    • China
      Telephone Number : +86 400 120 3055
      Available times: Mandarin support opens 6am to 12am (Tianjin time), Monday to Sunday.
      English support opens 24 hours, Monday to Sunday.
    • Korea
      Telephone Number: + 82 70 7686 0077
      Available Times: Korean support opens 7am to 9pm(Seoul Time), Monday to Sunday.
      English support opens 24 hours, Monday to Sunday.

    Useful Links

    Insider's Tip

    Both NokScoot and Scoot are wider body planes, so less crowed compared to other airlines. Those taller in heights or need their space might take that into consideration.

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    WingShark

    Chief Mascot at Outland Inc
    Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences.
    Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。

    Author: WingShark

    Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences. Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。