[Budget Airline Wiki] Cebu Pacific Baggage Fare Seat Terminal Customer Service

Cebu Pacific Air
This article introduces Cebu Pacific Air's Baggage, Fare Rules, Seats, Terminals, Customer Service and other informations.\
Last Updated: 201609

Cebu Pacific Air

Cebu Air, Inc., operating as Cebu Pacific, is a Philippine low-cost airline, also one of the flagship carriers in the country. It offers scheduled flights to international and domestic destinations. The airline also has a subsidiary Cebgo which operates under the same website.

  • IATA: 5J、DG
  • Main Hub: MNL


Jump to:
Ticket PricesCarry-on BaggageChecked BaggageSeat OptionsFAQInsider's Tip


Cebu Paciic Route Map

Cebu Pacific Air

More Route Maps
More Flight Schedules

Fare Types

Options available when booking: Flights only, Flights + Baggage, Flights + Baggage + In-Flight Meals
Options differ for each flight and route.

<

ul>

  • Cebu Pacific
    • YEAR-ROUND FARE
      • Includes 7KG of carry-on baggage, date/time/route/name change or refund available with penalty fees.
    • YEAR-ROUND PROMO FARE
      • Includes 7KG of carry-on baggage, date/time/route change or refund available with penalty fees, name change not allowed.
    • SPECIAL PROMOTIONAL FARE(PROMO FARE)
      • Includes 7KG of carry-on baggage, date/time/route/name change or refund not allowed.
    • Cebgo
      • REGULAR GO FARE
        • Includes 7KG of carry-on baggage, date/time/route/name change or refund available with penalty fees.
    • Tigerair Singapore
      • INTERLINE FARE
        • Includes 7KG of carry-on baggage, date/timee change available with penalty fees, route/name change or refund not allowed.

    Ticket Prices

    Displaying: Price includes taxes but not service fees
    Taxes: Varied for different government and airport
    Service Feed: Web Admin Fee Roundtrip MYR 44
    Fees vary for each route and flight, find out more about Cebu Pacific's fee summary

    Carry-on Baggage Rules

    carry on baggage

    • Dimensions: 56 x 36 x 23 cm
    • Weight: 7 KG
    • Pieces: 1 carry-on bag

    Selected flights with ATR model are smaller, Dimensions:56 x 35 x 20 cm.

    Checked Baggage Rules

    <

    ul>

  • Dimensions: None
  • Weight: Each piece mus not exceed 30KG. Provides 4 different tiers of baggage allowance, feed vary for routes.(Below rates based on Kota Kinabalu to Manila)
    15kg MYR 37
    20kg MYR 57 (Default)
    30kg MYR 87
    40kg MYR 127
  • Pieces: Each person is only allowed to book one checked baggage during the booking process, however can be upgraded later in manage booking section.
  • Do note that selected flights with ATR model are smaller, so checked baggage allowance might be lowered to 20KG.
    Purchase checked baggage

    Seat Options

    seat selection

    • Airbus A330, 436 seats total, 3-3-3
      • Pitch: 76.2 cm
      • Width: 41.91 cm
    • Airbus A320, 180 seats total, 3-3
      • Pitch: 73.66 cm
      • Width: 43.18 cm
    • ATR 72-500, 72 seats total, 2-2
      • Pitch: 73.66 cm
      • Width: 43.18 cm
    • Types of Seats
      • Preferred: Exit Row Seats
      • Plus: Front Row Seats
      • Regular: All the other Seats(Default)

    Purchase Seats

    Add-Ons

    • In-Flight Meals MYR 30.21 (Default)
    • TravelSure Insurance: MYR 30 (Default)

    Information Needed for Booking

    • Contact Address, Phone, Email
    • Passport
    • Credit card, Billing Address

    Online Services

    • Mobile App offers online check-in and passport information update
    • For name change inquiry, please email: namechange@cebupacificair.com

    Online Check-In

    • International flights online Check-In opens from 72 to 4 hours before departure time here
    • Domestic flights online Check-In opens up to 2 hours before depature tiem here
    • Boarding Pass can be printed online

    Airport Counter Check-In

    Cabu Pacific airport and terminal informaiton

    FAQ

    • FAQ
    • Outside Food or Drinks not allowed on the plane.
    • Umbrellas and extension cords not allowed on the plane, checked baggage required.

    Customer Service

    • Online Customer Service
    • Phone Customer Service
      • Manila: +632-7020-888
      • Cebu: +6332-230-8888
      • Hong Kong: +852-5803-3088
      • Singapore: +65-315-80808
      • Australia: +612-9119-2956
      • USA: 1-855-5CEBPAC (Toll Free)

    Useful Links

    Insider's Tip

    Cebu Pacific's checked baggage is the same price all the way, no matter what time you purchase it. But the on time performance is...something to be cautious of.

    A Simple Click,
    365-Prices Revealed onOne Chart.

    hellowings

    WingShark

    Chief Mascot at Outland Inc
    Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences.
    Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。

    Author: WingShark

    Hellowings' mascot, wander in the sea of air tickets days after days, in order to sniff out the best deals out there. His ultimate mission is to find wings that can accompany travelers throughout the world. At the same time loves to share everything about the Hellowings Journey, he takes traveling as life in a nutshell, every step can yield enriching experiences. Hellowings 吉祥物,每天徜徉在機票海裡,為了嗅出最超值的票價而努力,終極使命是替旅人找到足以漫遊世界的翅膀。在此同時也樂於分享有關於旅行的一切,認為旅行就是人生的縮影,每一步都是成長所需的養分。